Turn Raw Data into Actionable Insights
Microcall analyzes complex data from Avaya, Cisco, Microsoft Teams, and any kind & any number of voice platforms (On-prem or Cloud voice solutions, and Session Border Controllers) and creates clear, understandable dashboards for managers to make quick and accurate business decisions.
Can your company afford to be without Microcall? We don’t think so and have thousands of customers that utilize Microcall to manage their voice infrastructure, improve employee productivity, and reduce expenses.
Because companies, educational institutions, and government facilities often have different needs, Microcall includes all comprehensive features that are ready to implement to address your specific environment/needs.
Manage your voice infrastructure for greater efficiency
Gaining greater insight into the voice platform to improve overall operational efficiency is imperative. Microcall offers the flexibility to create your own dashboards and design instant alerts to enable managers to take immediate action with accurate information.
Everything needed for pre & post implementation of SIP & Session Border Controllers
As companies migrate to SIP trunks and use Session Border Controllers (SBC’s), analyzing this data becomes even more important since all the sessions that pass through a company network actually passes through the SBC. Microcall dashboards provide a clear picture of how calls are routed in/out and to/from the entire infrastructure.
Easy allocation/bill back of expenses to Departments, Divisions, & Cost Centers
Microcall offers a variety of costing options (fixed costs, percentages, actual rates, trunk costs, and more) to accurately allocate phone expense back to departments, cost centers, clients, contractors, etc., and also assists with confirming the accuracy of phone service providers.
Built-in monitoring for Fraud Detection & Identification
No matter how secure the network, the possibility of toll fraud still exists. Microcall contains built-in instant alerts that help to determine potential fraud (before expenses escalates) with the ability to design your own instant alerts to custom-fit notification for your specific environment.
Instant Alerts to Monitor System Efficiency
Microcall makes it simple to manage the voice infrastructure by continually monitoring call traffic for any system failures/inefficiencies and sending instant alerts for immediate resolution.
Increase Employee Productivity
Whether employees are working in an office or from home, Microcall provides endless analytics and real-time dashboards to manage employee/sales groups and call centers to encourage overall productivity.
Improve Customer Service
Constantly monitoring employee interaction with customers is the key to providing the highest level of customer service and retaining customers. Microcall’s unlimited reporting and desktop dashboards are invaluable to managers who oversee a specific call center or all employees throughout the entire organization.
Meet Regulatory Compliance
Microcall provides instant answers on current and historical data that will assist with any type of regulatory compliance issues such as: IT Audits, employee matters, customer interaction disputes, contact centers compliance, trading & financial regulations, and historical data for potential litigation, just to name a few.
Unlimited Access to Data/Searches
When it comes to getting valuable information into the hands of the managers, Microcall makes it quick, easy, and automated. Users have multiple options for accessing, viewing, and sharing reports.