Microsoft Teams Reporting, Call Accounting and Analytics
Microcall Unified Call Analytics solution for MS Teams helps simplify call reporting & call traffic analytics.
Combining Microcall Unified Call Analytics with Microsoft Teams makes for the cleanest transition, clearest visibility, and optimum management of users.
Improved Accountability
Detailed call reporting for Microsoft Teams allows for tracking individual and team performance, promoting accountability among team members. It provides insights into who made calls, their duration, and outcomes, enabling better performance assessment.
Data Driven Decision Making
Unified Call Analytics provides valuable data that can be used for data-driven decision making. By analyzing call metrics, teams can identify areas for improvement, make informed decisions about customer support strategies, and refine communication processes.
Effective Resource Allocation
Account codes or authorization codes can be used to track calls made from anywhere in your organization. Regardless of where the call was placed, these calls can be tracked and allocated back to the appropriate person and department.
Enhanced Team Productivity
By analyzing call data with Microcall, teams can identify peak calling times, call volumes, and trends. This information helps in optimizing work schedules and resources, ensuring that team members are available during high-demand periods, thus increasing overall productivity.
Compliance and Security
Detailed MS Teams call reporting can aid in compliance management by ensuring that communication protocols are followed. It provides an audit trail for calls, which can be crucial in regulated industries where compliance with specific communication standards is mandatory.
Cost Optimization
By analyzing VoIP call data, organizations can identify cost-saving opportunities. This includes understanding peak hours to avoid unnecessary overtime costs and ensuring that communication resources are used efficiently, leading to cost optimization.
Let us tell show how Microcall Unified Call Analytics can improve employee productivity, pinpoint system inefficiencies, and help you manage overall voice operations for your Enterprise MS Teams.
Achieving Call and Activity Visibility in Microsoft Teams
According to an article published in DemandSage, the number of daily users of Microsoft Teams has surpassed 280 million. That’s not 280 million subscribers. That’s 280 million daily users. The adoption and use of Microsoft Teams is nothing short of astounding. Along with collaboration across the enterprise, Teams has become a calling platform outside of the enterprise with Direct Routing and Operator Connect capabilities.
Many organizations look at Teams as a replacement for their IP-PBX or UCaaS. Teams can serve as a replacement, but it is not an exact replacement, and an enterprise should understand some of the management capabilities that are not built into Teams.
How MS Teams and Microcall Unified Call Analytics Work Together
Many companies rely on call accounting software. This type of software started life as the means to bill back and allocate costs. Over the years, it has evolved to support trunk utilization, fraud detection, and call analytics. While at one time this software operated solely on PBXs, it has expanded to cover UCaaS, session border controllers and collaboration platforms such as Teams. This evolution has led to call accounting software to take on a new moniker, namely Unified Call Analytics.
Eliminating Inefficiencies with Unified Call Analytics
Unified Call Analytics can be critical for a company moving to Microsoft Teams. Moving to Teams requires an up to date, company wide list of assigned numbers. Unified Call Analytics provides that, and it goes further. Companies are wise to avoid transferring any inefficiencies to the Teams environment. Unified Call Analytics shows usage on each extension. This critical information makes for a clean transition to Teams.
Once Teams is in place, Unified Call Analytics provides the call detail necessary for ongoing management. Very few companies make a complete transition to Teams. This means call detail records from legacy systems needs to remain as part of the overall picture. Unified Call Analytics does this.
Unified Call Analytics Analyzes All Microsoft Teams Activity
Microsoft Teams is often adopted to support work from home and it’s here that Unified Call Analytics can make the greatest contribution to productivity. Unified Call Analytics can differentiate between calls and Teams webinar meetings, giving a complete picture of a remote user’s activity. This visibility is indispensable for remote workforce management.
