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Microcall Call Accounting and Analytics for Webex Calling by Cisco

Discover how Microcall provides detailed insights and analytics for Webex Calling by Cisco.

Microcall Analytics for Webex Calling by Cisco

Microcall intuitive real-time dashboards provide comprehensive call analytics for Webex Calling and CUBE used for a cloud and/or local Webex gateway

Call Accounting & Cost Allocation
Hunt Group Dashboards
Instant Toll Fraud Alerts
Cradle-Grave Call Tracing
Call Quality / MOS Dashboards
PSTN and Local Gateway Traffic Analytics
Peak Usage / Max Concurrent Calls
CUBE & SBC Reporting

Microcall Cisco Partnership

Microcall integrates with Webex Calling, all versions of Cisco including, Unified Communications Manager, Express, and CUBE. To ensure continued Cisco compatibility, Micro-Tel is a Registered Cisco Developer and Microcall is Cisco approved and Cisco certified. Microcall earned the “Cisco-compatible” status by stringent testing of the Microcall solution at Cisco’s test labs through the Cisco IVT program where Microcall successfully received Cisco certification. The Microcall Development team also takes advantage of the knowledge gained from the Cisco solutions utilized at the Micro-Tel corporate offices, our Cisco in-house test lab, and from supporting thousands of Cisco customers since 2001.

How to get started

Microcall is a licensed software product. To get started, simply connect with us at sales@microcall.com and our team will respond promptly to help get your Microcall and Cisco UCM or Webex environment configured and account activated.

You can learn more, here, and also by visiting our WebEx Partners page.

For Cisco UCM:

To use Microcall for Cisco UCM analytics, you will need a working UCM solution with system admin access and any number of licensed calling users.

For Webex Calling:

To use Microcall for Webex Calling analytics, you will need a working Webex organization including the Webex ProPak option, Webex Control Hub (system admin) access and any number of licensed calling users.