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Reporting
- - - Traffic SIP / Analytics
    - Pinpoint system inefficiency, peak concurrent calls, improper routing, SIP traffic, and more
  - - Avaya, Cisco & Microsoft Teams
    - Everything needed to obtain powerful insight into voice traffic
  - - KPI / Employee Productivity
    - Interactive & real-time employee stats whether in the office or working from home
- - - Session Border Controller
    - All the details of Session Border traffic & beyond
  - - Cloud Voice Solutions
    - Comprehensive analytics & searches from any cloud
  - - Ad Hoc Searches
    - Fast & easy cradle-to-grave searches on real-time & historical data
- - - MOS / Call Quality
    - One click away from determining the source of call quality issues
  - - Instant Alerts
    - Customized & unlimited, real-time alerts for troubleshooting system failures, Emergency 911, Toll Fraud
  - - Call Accounting / Cost Allocation
    - Flexible call costing & simplified telecom expense allocation
Features
- - - Moves/Adds/Changes
    - Simplify MAC’s with Active Directory, HR systems & other third-party integration
  - - AD Authentication
    - Secure browser access without the burdens of separate logins
  - - Automated Operation
    - Set ‘auto-pilot’ to automate all of Microcall’s processes
- - - Auto-Refresh Dashboards
    - Dashboards that automatically & continually refresh with new stats
  - - Online Directory
    - One click to easily lookup & locate employees
  - - Unlimited Reports / Access
    - Create, save, and share any number of reports with unlimited possibilities
- - - Unlimited Instant Alerts
    - Create alerts for instant notification of whatever you desire
  - - Equipment Inventory
    - Equipment inventory and equipment cost allocation simplified
Voice Platforms
Microcall Cloud Services
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Microcall Voice Platform Integration

We partner with the best to offer you the best!

Microcall is an industry leader on its own but, more powerful when partnered with others. Microcall integrates with any Voice platform, Cloud solution, Session Border Controller (SBC), Legacy systems, as well as third-party solutions.

Connectivity: Microcall captures data in real-time from any Voice platform, Cloud solution, Session Border Controller (SBC), and older Legacy systems in a variety of methods including: IP socket / client / server connection, API, FTP, RSP, SFTP, SQL database, log files, and more.

Integration: Microcall is versatile with the ability to capture & report on data (simultaneously) from large Enterprise multi-vendor voice platforms to single site environments.

Below is just a small sample of platforms that currently integrate with Microcall. Don’t see your solution listed below? No problem. If your voice platform or cloud solution outputs data, Microcall will interface with it. Please contact us with any questions.

3COM NBX
8X8
Allworx
Altigen
Asterisk
AudioCodes
Avaya
Avaya SBCE
Broadsoft
Cisco CUCM
Cisco-CUBE
Cloud Solutions
Ericsson
Five9
Fujitsu
Genesys
GoTo Meeting
Harris
Inter-Tel
Interactive Intelligence
Iwatsu
Jive
Metaswitch
Microsoft Skype for Business / Lync
Microsoft Teams
Mitel
NEC
Nortel
Oracle Acme
Panasonic
Ribbon / Sonus
Ring Central
Rolm
Samsung
Session Border Controllers (SBC)
ShoreTel
Siemens
Sphere VOIP Softswitch
Tadiran
Telrad
Toshiba
Unify
Webex Calling
Zoom

Third-Party Solution Integration

To further enhance Microcall dashboards, Microcall will auto-populate information such as; Employee Names, Location, Departments, Cost Centers, Devices, MAC Address, Shared-Line Assignment, etc., obtained from third-party solutions like; Active Directory, PeopleSoft, Workday, Unimax, Cisco UCM, Avaya Site Admin., and HR systems. Microcall automatically integrates all voice data and third-party data into a centralized SQL database.