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Reporting
- - - Traffic SIP / Analytics
    - Pinpoint system inefficiency, peak concurrent calls, improper routing, SIP traffic, and more
  - - Avaya, Cisco & Microsoft Teams
    - Everything needed to obtain powerful insight into voice traffic
  - - KPI / Employee Productivity
    - Interactive & real-time employee stats whether in the office or working from home
- - - Session Border Controller
    - All the details of Session Border traffic & beyond
  - - Cloud Voice Solutions
    - Comprehensive analytics & searches from any cloud
  - - Ad Hoc Searches
    - Fast & easy cradle-to-grave searches on real-time & historical data
- - - MOS / Call Quality
    - One click away from determining the source of call quality issues
  - - Instant Alerts
    - Customized & unlimited, real-time alerts for troubleshooting system failures, Emergency 911, Toll Fraud
  - - Call Accounting / Cost Allocation
    - Flexible call costing & simplified telecom expense allocation
Features
- - - Moves/Adds/Changes
    - Simplify MAC’s with Active Directory, HR systems & other third-party integration
  - - AD Authentication
    - Secure browser access without the burdens of separate logins
  - - Automated Operation
    - Set ‘auto-pilot’ to automate all of Microcall’s processes
- - - Auto-Refresh Dashboards
    - Dashboards that automatically & continually refresh with new stats
  - - Online Directory
    - One click to easily lookup & locate employees
  - - Unlimited Reports / Access
    - Create, save, and share any number of reports with unlimited possibilities
- - - Unlimited Instant Alerts
    - Create alerts for instant notification of whatever you desire
  - - Equipment Inventory
    - Equipment inventory and equipment cost allocation simplified
Voice Platforms
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Traffic / SIP Analytics

Learn what’s happening in your voice infrastructure.

SIP / Concurrent Call Analytics

Accurate analysis of “all things SIP” from SIP bandwidth deployment, peak concurrent calls to SIP licensing requirements.

Troubleshooting

Instant alerts of irregularities, system failures, potential toll fraud, emergency 911 calls, down trunks, improper call routing, and more.

MOS

Identify hard-to-detect call quality issues (Jitter, Packet Loss, Latency, MOS rating, R Factor) often attributed to the speed and performance of the network.

Session Border Controller Traffic

Get a clear picture of how calls are routed in/out and to/from your session border controllers and voice platforms for optimal cradle-to-grave analysis.

Identify when SIP trunks reach their maximum concurrent conversations.
Alerts when overflow or disaster recovery trunks are utilized.
Review Ingress and Egress paths to better understand how calls are routing.
Determine which trunks have the capacity to handle new traffic from new locations.
Confirm if carriers are load balancing correctly.