Home
Reporting
- - - Traffic SIP / Analytics
    - Pinpoint system inefficiency, peak concurrent calls, improper routing, SIP traffic, and more
  - - Avaya, Cisco & Microsoft Teams
    - Everything needed to obtain powerful insight into voice traffic
  - - KPI / Employee Productivity
    - Interactive & real-time employee stats whether in the office or working from home
- - - Session Border Controller
    - All the details of Session Border traffic & beyond
  - - Cloud Voice Solutions
    - Comprehensive analytics & searches from any cloud
  - - Ad Hoc Searches
    - Fast & easy cradle-to-grave searches on real-time & historical data
- - - MOS / Call Quality
    - One click away from determining the source of call quality issues
  - - Instant Alerts
    - Customized & unlimited, real-time alerts for troubleshooting system failures, Emergency 911, Toll Fraud
  - - Call Accounting / Cost Allocation
    - Flexible call costing & simplified telecom expense allocation
Features
- - - Moves/Adds/Changes
    - Simplify MAC’s with Active Directory, HR systems & other third-party integration
  - - AD Authentication
    - Secure browser access without the burdens of separate logins
  - - Automated Operation
    - Set ‘auto-pilot’ to automate all of Microcall’s processes
- - - Auto-Refresh Dashboards
    - Dashboards that automatically & continually refresh with new stats
  - - Online Directory
    - One click to easily lookup & locate employees
  - - Unlimited Reports / Access
    - Create, save, and share any number of reports with unlimited possibilities
- - - Unlimited Instant Alerts
    - Create alerts for instant notification of whatever you desire
  - - Equipment Inventory
    - Equipment inventory and equipment cost allocation simplified
Voice Platforms
Microcall Cloud Services
About Us
Contact Us

Hosted Solutions / MS Teams

Move forward with your cloud journey with confidence that powerful analytics are easily achieved.

MS Teams

Obtain enterprise analytics on existing voice platforms while migrating to MS Teams, including call queue and auto-attendant analytics.

Hosted Solutions

Search, view, & create reports from all hosted solutions such as; WebEx, Zoom, Ring Central, and more.