Enterprise Call Management with Microcall’s Comprehensive Voice Reporting Solutions
Learn what’s happening in your voice infrastructure.
SIP / Concurrent Call Analytics
Accurate analysis of “all things SIP” from SIP bandwidth deployment, peak concurrent calls, to SIP licensing requirements.
Troubleshooting
Instant alerts for notification of irregularities, system failures, potential toll fraud, emergency 911 calls, down trunks, improper call routing, and more.
MOS
Identify hard-to-detect call quality issues (Jitter, Packet Loss, Latency, MOS rating, R Factor) often attributed to the speed and performance of the network.
Session Border Controller Traffic
Get a clear picture of how calls are routed in/out and to/from your session border controllers and voice platforms for optimal cradle-to-grave analysis.
Employee Productivity
Real-time views of employee productivity whether in the office or working from home.
KPI Analytics
Interactive & real-time employee stats at your fingertips.
Work from Anywhere
Real-time views of employee productivity whether working in the office or from home.
Employee / Departmental Stats
All the details associated with employee activity with a rollup to group totals.
Hunt Group/Call Center
Real-time views & KPI’s to measure the efficiency of agents, employees, and groups, as a whole.
Exceptions
Everything you need to create reports unique to your environment.
Ad Hoc / Cradle-to-Grave
Empower managers with access to valuable data with options to search, view, and share results with others.
Quick Searches
Quick searches on data to assist Managers / Security / HR / Compliance with IT audits, employee matters, customer complaints, legal, and other regulatory matters.
Cradle-to-Grave Searches
One click to reveal every path a call took from the start of the call, who ended the call, and all the details in between to aid in investigating customer complaints, improperly routed calls, and more.
Instant Alerts – E911, Toll Fraud, Troubleshoot
A comprehensive approach to traffic issues, toll fraud, abuse & employee misuse.
Emergency 911
Instant notification of Emergency 911 callers that include caller identifiers (name, extension, address, floor, etc.) so emergency crews can quickly locate the employee in need.
Troubleshooting
Proactively receive instant alerts of system failures, improperly routed calls, poor call quality, disaster recovery, SIP trunks are down, or whatever the need.
Toll Fraud
Create your own definition of toll fraud for instant notification of harassing/threatening calls, unexplained surges in use, excessive international calls, and more.
Call Accounting / Cost Reduction
Flexible call costing through Microcall Unified Call Analytics, simplifying cost allocation and identifying opportunities for cost reduction in telecom expense management throughout your organization.
Cost Allocation
Simply plug in the amount of total telecom cost and charges are automatically allocated to the various levels based on their total usage.
Billing
All the tools needed (rates, percentage discounts, fixed costs) to accurately bill-back to tenants, contractors, and others using your voice services.
Cost Reduction
Identify cost reduction opportunities by revealing expensive calls or services and costly improper routing.
Avaya, Cisco, Microsoft Teams, & more
Move forward with your voice journey with confidence that powerful analytics are easily achieved.
Microcall is an industry leader on its own but even more powerful when collaborating with others.
Avaya Analytics
Broaden the scope of reporting for everything you need with Avaya reporting and call analytics.
Cisco
Effortless insights into the world of Cisco call reporting.
Microsoft Teams
Enterprise analytics and deep dives into Microsoft Teams.
Cloud Solutions
Search, view, & create reports from nearly all voice platforms and cloud solutions including, Webex Calling, Zoom, 8×8, Ring Central, and more.
To learn more about Microcall voice integration with all solutions, click here.