Enterprise Call Management with Microcall’s Comprehensive Voice Reporting Solutions
Learn what’s happening in your voice infrastructure.
SIP / Concurrent Call Analytics
Accurate analysis of “all things SIP” from SIP bandwidth deployment, peak concurrent calls, to SIP licensing requirements.
Instant alerts for notification of irregularities, system failures, potential toll fraud, emergency 911 calls, down trunks, improper call routing, and more.
Identify hard-to-detect call quality issues (Jitter, Packet Loss, Latency, MOS rating, R Factor) often attributed to the speed and performance of the network.
Session Border Controller Traffic
Get a clear picture of how calls are routed in/out and to/from your session border controllers and voice platforms for optimal cradle-to-grave analysis.
Real-time views of employee productivity whether in the office or working from home.
Interactive & real-time employee stats at your fingertips.
Work from Anywhere
Real-time views of employee productivity whether working in the office or from home.
Employee / Departmental Stats
All the details associated with employee activity with a rollup to group totals.
Hunt Group/Call Center
Real-time views & KPI’s to measure the efficiency of agents, employees, and groups, as a whole.
Everything you need to create reports unique to your environment.
Ad Hoc / Cradle-to-Grave
Empower managers with access to valuable data with options to search, view, and share results with others.
Quick searches on data to assist Managers / Security / HR / Compliance with IT audits, employee matters, customer complaints, legal, and other regulatory matters.
One click to reveal every path a call took from the start of the call, who ended the call, and all the details in between to aid in investigating customer complaints, improperly routed calls, and more.
Instant Alerts – E911, Toll Fraud, Troubleshoot
A comprehensive approach to traffic issues, toll fraud, abuse & employee misuse.
Instant notification of Emergency 911 callers that include caller identifiers (name, extension, address, floor, etc.) so emergency crews can quickly locate the employee in need.
Proactively receive instant alerts of system failures, improperly routed calls, poor call quality, disaster recovery, SIP trunks are down, or whatever the need.
Create your own definition of toll fraud for instant notification of harassing/threatening calls, unexplained surges in use, excessive international calls, and more.
Call Accounting / Cost Reduction
Simply plug in the amount of total telecom cost and charges are automatically allocated to the various levels based on their total usage.
All the tools needed (rates, percentage discounts, fixed costs) to accurately bill-back to tenants, contractors, and others using your voice services.
Identify cost reduction opportunities by revealing expensive calls or services and costly improper routing.
Avaya, Cisco, Microsoft Teams, & more
Move forward with your voice journey with confidence that powerful analytics are easily achieved.
To learn more about Microcall voice integration with all solutions, click here.