Microcall Analytics for Webex by Cisco

Home
Reporting
- - - Traffic SIP / Analytics
    - Pinpoint system inefficiency, peak concurrent calls, improper routing, SIP traffic, and more
  - - Avaya, Cisco & Microsoft Teams
    - Everything needed to obtain powerful insight into voice traffic
  - - KPI / Employee Productivity
    - Interactive & real-time employee stats whether in the office or working from home
- - - Session Border Controller
    - All the details of Session Border traffic & beyond
  - - Cloud Voice Solutions
    - Comprehensive analytics & searches from any cloud
  - - Ad Hoc Searches
    - Fast & easy cradle-to-grave searches on real-time & historical data
- - - MOS / Call Quality
    - One click away from determining the source of call quality issues
  - - Instant Alerts
    - Customized & unlimited, real-time alerts for troubleshooting system failures, Emergency 911, Toll Fraud
  - - Call Accounting / Cost Allocation
    - Flexible call costing & simplified telecom expense allocation
Features
- - - Moves/Adds/Changes
    - Simplify MAC’s with Active Directory, HR systems & other third-party integration
  - - AD Authentication
    - Secure browser access without the burdens of separate logins
  - - Automated Operation
    - Set ‘auto-pilot’ to automate all of Microcall’s processes
- - - Auto-Refresh Dashboards
    - Dashboards that automatically & continually refresh with new stats
  - - Online Directory
    - One click to easily lookup & locate employees
  - - Unlimited Reports / Access
    - Create, save, and share any number of reports with unlimited possibilities
- - - Unlimited Instant Alerts
    - Create alerts for instant notification of whatever you desire
  - - Equipment Inventory
    - Equipment inventory and equipment cost allocation simplified
Voice Platforms
Microcall Cloud Services
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Webex Calling by Cisco

Discover how Microcall provides informed insights and analytics for Webex Calling

Microcall Analytics for Webex Calling by Cisco

Microcall intuitive real-time dashboards provide comprehensive call analytics for Webex Calling and CUBE used for a cloud and/or local Webex gateway

Call Accounting & Cost Allocation
Hunt Group Dashboards
Instant Toll Fraud Alerts
Cradle-Grave Call Tracing
Call Quality / MOS Dashboards
PSTN and Local Gateway Traffic Analytics
Peak Usage / Max Concurrent Calls
CUBE & SBC Reporting

Microcall Cisco Partnership

Microcall integrates with Webex Calling, all versions of Cisco including, Unified Communications Manager, Express, and CUBE. To ensure continued Cisco compatibility, Micro-Tel is a Registered Cisco Developer and Microcall is Cisco approved and Cisco certified. Microcall earned the “Cisco-compatible” status by stringent testing of the Microcall solution at Cisco’s test labs through the Cisco IVT program where Microcall successfully received Cisco certification. The Microcall Development team also takes advantage of the knowledge gained from the Cisco solutions utilized at the Micro-Tel corporate offices, our Cisco in-house test lab, and from supporting thousands of Cisco customers since 2001.

How to get started

Microcall is a licensed software product. To get started, simply connect with us at sales@microcall.com and our team will respond promptly to help get your Microcall and Cisco UCM or Webex environment configured and account activated.

You can also learn more, here.

For Cisco UCM:

To use Microcall for Cisco UCM analytics, you will need a working UCM solution with system admin access and any number of licensed calling users.

For Webex Calling:

To use Microcall for Webex Calling analytics, you will need a working Webex organization including the Webex ProPak option, Webex Control Hub (system admin) access and any number of licensed calling users.