Home
Reporting
- - - Traffic SIP / Analytics
    - Pinpoint system inefficiency, peak concurrent calls, improper routing, SIP traffic, and more
  - - Avaya, Cisco & Microsoft Teams
    - Everything needed to obtain powerful insight into voice traffic
  - - KPI / Employee Productivity
    - Interactive & real-time employee stats whether in the office or working from home
- - - Session Border Controller
    - All the details of Session Border traffic & beyond
  - - Cloud Voice Solutions
    - Comprehensive analytics & searches from any cloud
  - - Ad Hoc Searches
    - Fast & easy cradle-to-grave searches on real-time & historical data
- - - MOS / Call Quality
    - One click away from determining the source of call quality issues
  - - Instant Alerts
    - Customized & unlimited, real-time alerts for troubleshooting system failures, Emergency 911, Toll Fraud
  - - Call Accounting / Cost Allocation
    - Flexible call costing & simplified telecom expense allocation
Features
- - - Moves/Adds/Changes
    - Simplify MAC’s with Active Directory, HR systems & other third-party integration
  - - AD Authentication
    - Secure browser access without the burdens of separate logins
  - - Automated Operation
    - Set ‘auto-pilot’ to automate all of Microcall’s processes
- - - Auto-Refresh Dashboards
    - Dashboards that automatically & continually refresh with new stats
  - - Online Directory
    - One click to easily lookup & locate employees
  - - Unlimited Reports / Access
    - Create, save, and share any number of reports with unlimited possibilities
- - - Unlimited Instant Alerts
    - Create alerts for instant notification of whatever you desire
  - - Equipment Inventory
    - Equipment inventory and equipment cost allocation simplified
Voice Platforms
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Advanced Call Management Features for Your Entire Voice Infrastructure

Microcall includes all advanced features in one Unified Call Analytics solution, offering a comprehensive approach to managing the entire voice infrastructure.

Moves/Adds/Changes

Automate corporate hierarchy changes through the power of Active Directory, HR systems & more.

Active Directory Authentication

Single sign-on dashboard access secured through Active Directory Authentication.

Automated Operation

Data collection, alerts, report distribution, third-party integration – all automated for effortless operation.

Auto-Refresh Dashboards

Reveal issues quickly with dynamic dashboards that continually refresh with new stats for the most up-to-date analysis.

Online Directory

Accurate & continually updated company directory with easy lookups to locate employees.

Unlimited Reports / Access

The power to create unlimited dashboards with unlimited user access.

Unlimited Instant Alerts

Easily manage voice infrastructure by creating instant notifications of system failures, toll fraud, emergency 911 calls, improperly routed calls, poor call quality, and more.

Equipment Inventory

Track, manage, assign, and bill back for company equipment.